Account & Balance
Managing your team's account balance and payouts is straightforward with MyPlots. This page explains how to monitor your earnings, understand your balance, and get paid through manual or automatic payouts.
Overview
When you sell tickets on MyPlots, the money flows through your account in a clear, trackable way:
- Ticket Sales → Money is added to your balance (initially as "Pending")
- Stripe Processing → After Stripe's holding period, funds become "Available"
- Refunds/Disputes → Adjustments reduce your balance as needed
- Payouts → Transfer money from your balance to your bank account
All of these transactions are tracked in your account history, giving you complete visibility into your team's finances.
Understanding Your Balance
Your account balance is divided into four key components that help you understand your team's financial status:
Balance Components
Available Balance
- Money you can withdraw right now
- Already processed by Stripe and ready for payout
- This is what you'll receive when requesting a payout
Pending Balance
- Money from recent ticket sales awaiting Stripe's availability period
- Typically becomes available within 2-7 days depending on your account history
- Cannot be withdrawn until it transitions to Available
Total Earned
- Lifetime total of all ticket sales for your team
- Includes both available and pending funds
- Does not deduct refunds or disputes
Total Paid Out
- Cumulative amount you've transferred to your bank account
- Helps track how much you've already withdrawn
Transaction History
Your transaction history shows every financial event affecting your balance. Transactions are divided into two categories:
Adjustments - Changes to your balance:
- Sale - Ticket purchase (adds to balance)
- Refund - Full or partial refund issued (reduces balance)
- Dispute Created - Chargeback filed by customer (reduces balance)
- Dispute Won - Dispute ruled in your favor (restores balance)
- Dispute Lost - Dispute ruled against you (confirms reduction)
- Payout - Money transferred to bank (reduces balance)
- Platform Adjustment - Manual correction by MyPlots (rare)
Payouts - Transfer requests to your bank account (covered below)
Each adjustment shows the date, type, description, amount (with +/- indicator), and your balance after the transaction.
Payout Options
MyPlots offers flexible payout options to match your cash flow needs. Choose between manual on-demand payouts or automatic daily processing.
Manual Payouts
Request payouts whenever you need funds, with two transfer methods available:
Standard Payouts
Best for: Regular withdrawals when timing is flexible
- Cost: FREE (no fees)
- Timing: 2-5 business days
- Minimum: $100.00
- Limits: None
- How it works: Funds transfer via standard ACH to your connected bank account
INFO
Standard payouts are free and have no limits, making them ideal for most hosts.
Instant Payouts
Best for: Urgent withdrawals when you need immediate access to funds
- Cost: 5% fee
- Timing: Approximately 30 minutes
- Minimum: $100.00
- Daily Limit: $5,000.00 per day
- Weekly Limit: $15,000.00 per week
- How it works: Express transfer via debit card to your connected bank account
WARNING
Instant payouts include a 5% fee deducted from your requested amount. Limits reset daily at midnight UTC.
Instant Payout Limits:
- Maximum $5,000.00 per day (resets at midnight UTC)
- Maximum $15,000.00 per rolling 7-day period
- If you reach these limits, use standard payouts or wait for the limit to reset
Payout Comparison
| Feature | Standard | Instant |
|---|---|---|
| Fee | FREE | 5% |
| Timing | 2-5 business days | ~30 minutes |
| Minimum | $100.00 | $100.00 |
| Daily Limit | None | $5,000.00 |
| Weekly Limit | None | $15,000.00 |
How to Request a Manual Payout
On Web Dashboard:
- Navigate to Account in the Host Dashboard
- View your current available balance
- In the "Request Payout" section, select your transfer type:
- Standard Transfer (FREE, 2-5 days)
- Instant Payout (5% fee, ~30 minutes)
- Enter the amount you want to withdraw or click "Max" for your full available balance
- Review the summary showing:
- Transfer method and timing
- Fee breakdown (if applicable)
- Net amount you'll receive
- Click "Request Payout" to submit
On Mobile App:
- Open the MyPlots app and go to the Host section
- Tap "Account" in the navigation
- View your balance cards at the top
- Scroll to "Request Payout" section
- Select transfer type (Standard or Instant)
- Enter amount or tap "Max"
- Review fee and net amount
- Tap "Request Payout" to submit
Your payout will be queued for processing and appear in your payout history.
Automatic Daily Payouts
For hands-free payment management, enable automatic payouts to receive daily transfers without manual requests.
How It Works
- Processing Time: Every day at 9:00 AM UTC
- Transfer Type: Standard (FREE, no fees)
- Amount: Your entire available balance (if above threshold)
- Arrival: 2-5 business days after processing
- Threshold: Configurable minimum balance (default $100.00)
When enabled, MyPlots automatically checks your available balance each day at 9:00 AM UTC. If your balance meets or exceeds your minimum threshold, a standard payout is initiated automatically.
INFO
Automatic payouts use free standard transfers, saving you money compared to instant payouts while ensuring regular cash flow.
Configuring Automatic Payouts
On Web Dashboard:
- Navigate to Account
- Find the "Automatic Payouts" section
- Click "Configure" or the settings icon
- In the configuration dialog:
- Toggle "Enable Automatic Payouts" on
- Set your minimum payout threshold (minimum $100.00)
- Review the payout schedule (daily at 9:00 AM UTC)
- Click "Save Settings"
On Mobile App:
- Open the Account screen in the Host section
- Scroll to "Automatic Payouts"
- Tap the toggle to enable
- Enter your minimum threshold amount
- Tap "Save"
Once enabled, you'll see your next scheduled payout date displayed in the automatic payouts section.
Setting a Minimum Threshold
The minimum threshold prevents small daily payouts and gives you control over when automatic transfers occur:
- Minimum: $100.00
- Recommended: Set based on your typical event size and payout preferences
- Example: Setting a $500 threshold means payouts only occur when your available balance reaches $500 or more
To disable automatic payouts, simply toggle the setting off. Any payouts already scheduled will still process.
Viewing Payout History
Track all your payout requests and their status in the Payout History section of your account.
What You'll See:
- Requested Date: When the payout was initiated
- Amount: Total amount requested
- Status: Current state of the payout (see below)
- Completed Date: When the payout finished processing
- Details: Additional information or error messages
Payout Statuses
Pending
- Payout request received and queued
- Awaiting initial processing
- Typical duration: Minutes to hours
Processing
- Payout is being transferred by Stripe
- Funds are in transit to your bank
- Typical duration: Hours to days depending on type
Completed
- Payout successfully arrived at your bank
- Funds should be visible in your bank account
- No further action needed
Failed
- Payout could not be completed
- Check the failure reason in details
- Common causes: Invalid bank details, insufficient balance, Stripe account issues
- Contact support if you need help resolving
Cancelled
- Payout was manually cancelled before processing
- Amount returned to available balance
If a payout fails, your available balance is restored and you can attempt a new payout after resolving the issue.
Platform Access
Web Dashboard
Access full account management at myplots.com/dashboard/account
Features Available:
- View all four balance components
- Request manual payouts (standard or instant)
- Configure automatic payout settings
- View complete transaction history (adjustments and payouts)
- Filter and search transactions
- Access detailed payout status and history
- Link to Stripe Dashboard
Mobile App
Access account features via the Host navigation tab labeled "Account"
Features Available:
- Balance cards showing all four components
- Request manual payouts with amount input
- Toggle automatic payouts on/off
- Set minimum payout threshold
- View transaction history (adjustments and payouts tabs)
- Pull-to-refresh for updated data
Both platforms provide the same core functionality, so you can manage your account from wherever is most convenient.
Role-Based Access
Account balance and payout features are restricted to team owners and admins to protect sensitive financial information.
WARNING
Only team Owners and Admins can access account balance and request payouts. Team members cannot view financial information.
| Feature | Owner | Admin | Member |
|---|---|---|---|
| View balance | ✅ | ✅ | ❌ |
| View transaction history | ✅ | ✅ | ❌ |
| Request manual payout | ✅ | ✅ | ❌ |
| Configure automatic payouts | ✅ | ✅ | ❌ |
| Access Stripe dashboard | ✅ | ❌ | ❌ |
For more information about team roles and permissions, see Teams.
Accessing the Stripe Dashboard
For advanced financial management and additional reports, team owners can access the connected Stripe dashboard directly.
The Stripe dashboard provides:
- Detailed payment processing reports
- Advanced payout management options
- Dispute and chargeback details
- Tax reporting and documents
- Ability to invite additional Stripe users
To access your Stripe dashboard, see Accessing Stripe in the Teams documentation.
Frequently Asked Questions
Q: Why is my available balance different from total earned?
Your available balance reflects money you can withdraw right now, while total earned includes all sales. The difference accounts for:
- Pending balance (recent sales awaiting Stripe's holding period)
- Previous payouts (money already transferred to your bank)
- Refunds and disputes (reductions from your balance)
Q: When do automatic payouts run?
Automatic payouts process daily at 9:00 AM UTC (Coordinated Universal Time). Convert this to your local timezone to know when they'll run in your area.
Q: What happens if an automatic payout fails?
If an automatic payout fails, the amount remains in your available balance and you'll see the failure in your payout history. Common causes include bank account issues or Stripe account restrictions. Resolve the underlying issue and the system will retry the next day, or you can request a manual payout.
Q: Can I cancel a payout?
Payouts can only be cancelled while in "Pending" status, before Stripe begins processing. Once a payout reaches "Processing" status, it cannot be cancelled. Contact support immediately if you need urgent assistance.
Q: Why can't I request an instant payout?
You may be unable to request an instant payout if:
- Your available balance is less than $100.00
- You've reached the daily limit of $5,000.00
- You've reached the weekly limit of $15,000.00
- Your Stripe account doesn't support instant payouts (contact Stripe support)
Wait for limits to reset or use a standard payout instead.
Q: How do refunds and disputes affect my balance?
Refunds immediately reduce your available balance when issued. Disputes deduct the disputed amount plus a $15 fee when filed. If you win a dispute, both amounts are restored. For more details, see Disputes.
Q: Do I pay fees on the full payout amount or just the net?
For instant payouts, the 5% fee is calculated on the full requested amount and deducted from what you receive. For example, requesting a $1,000 instant payout:
- Requested: $1,000.00
- Fee (5%): -$50.00
- Net received: $950.00
Standard payouts have no fees, so you receive the full requested amount.
Related Resources
- Disputes - Understand how disputes affect your balance
- Orders - View and manage order refunds
- Teams - Team roles and Stripe dashboard access
- Events - Create events and sell tickets
Need Help?
For questions about your account balance, payouts, or Stripe connection, contact MyPlots support through the app or at support@myplots.com.